IT Infrastructure Management & Technical Support

As businesses expand to address new opportunities, more and more demands are placed on the IT infrastructure. Given today’s hyper-competitive markets, MindTree understands crucial performance, availability, and business continuity concerns, and the need for superlative technical support. Customer loyalties can take years to forge, and seconds to sever. Our IT infrastructure management and technical support services are crafted to address these issues, empowering you to focus on core objectives.

Infrastructure Management MindTree’s IT Infrastructure Management Services help your IT department reduce operations costs. We help improve customer satisfaction levels with assured service quality and predictability, and high infrastructure availability. Our emphasis on proactive maintenance ensures maximum uptime. MindTree also has a deep understanding of business criticalities within IT operations, both in planning and execution. Our infrastructure management services include: Server and storage management Network management Database administration and management Performance management IT help desk Read >>

Technical Support MindTree offers comprehensive onshore & offshore technical support services for product companies engaged in creating enterprise class hardware products and software applications. We help increase support contract revenues, providing top-notch tech support on your behalf. MindTree also helps reduce total-cost-of-ownership for your end customers, with wide-ranging solutions for complex technical problems. An increase in product sales is just one of the benefits gleaned from our support services, which include: Multi-channel 24/7 Support Multi-level support (L1-L2-L3) Private labelled services Enterprise hardware product support Enterprise software product support Product usage data analytics Read >>

RNOC

Designed to work as an extension of your network and system infrastructure team, the MindTree Remote Network Operations Center ensures proactive monitoring of your network and server environment. Read >>

 Why MindTree

• Process-oriented approach, enabling seamless execution and adherence to stipulated processes at all levels
• Meaningful, multi-level reports and trends help plan for future growth
• Strong support team: MindTree’s team is trained on numerous support-related skills leading directly to superior end-customer experience. These include:
  • Proactive monitoring and management of critical IT infrastructure
  • Problem re-creation