MindTree understands that companies need to go well beyond just ‘business as usual’ to stay ahead of the game. Your IT infrastructure has to be right-located, with appropriate remote management for 24/7 monitoring and alert/incident handling for maximum availability. Efficient data capture is essential for periodic analysis, enabling improvement of capacity utilization at optimal performance levels. Downtime and performance breakdowns have to be minimized with proactive planning and execution. Another imperative is a ready-to-serve support team, with the right infrastructure, domain and application support skills, and the positive attitude and ability to work under pressure.

Using the right skills and processes, MindTree can help manage complex IT infrastructures. Reliable service delivery is assured with ITIL frameworks, ensuring availability and performance of servers, applications, networks, and databases. Among our strengths is a detailed and robust transition methodology on ITIL guidelines. This ensures smooth transitions into steady-state managed support, based on service level objectives.

Our Offerings

MindTree IMS offers a wide range of services which can be combined and customized to suit specific needs:

Windows Server infrastructure - 2000, 2003, NT UNIX/Linux Server infrastructure - Solaris, HP-UX, AIX, Red Hat, SuSe Web Application Server administration and support - Weblogic, Websphere, Tomcat, Apache, Coldfusion Remote network and data center operations Database support and administration - Oracle and SQL Server

Network devices monitoring and support Network security monitoring and audit Production application monitoring and support Desktop/laptop workspace management - WISE, InstallShield Software configuration management, build and release Murex support IT service desk

 Why MindTree

• World-class Remote Network Operations Center (RNOC), and best-in-class voice transport facility for application and infrastructure monitoring, management, and service desk support
• Extensive experience providing consulting-based enterprise application development and maintenance to global business leaders
• Technical depth in production, application, and infrastructure support services
• Complete life-cycle services, from new application development to operational support
• Trained support professionals with high levels of customer empathy, problem comprehension and technical accuracy, ensuring positive end-user experience
• Service delivery approach driven by ITIL/ITSM frameworks, customized to unique client environments

Benefits

Reduced cost of operation

• Remote monitoring and management services

Reliable and highly available infrastructure

• 24/7 monitoring
• Real-time monitoring and management with timely escalations
• Highly skilled staff

Better support

• Improved end-user satisfaction through higher skill levels
• Comprehensive reports and analytics

Availability and performance trends

• Infrastructure performance and availability improvement methods

Single Partner

• For application development, support and infrastructure management